Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed, shipped, or delivered on weekends or federal holidays. During peak seasons or promotional periods, processing times may be slightly extended. Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.

Shipping Methods and Timeframes

We offer standard shipping across the United States. Estimated delivery times typically range between 3–7 business days depending on your location. Delivery timeframes are estimates and are not guaranteed. For international orders, shipping times may vary based on destination, customs processing, and local carrier services. Customers are responsible for any customs duties, import taxes, or additional fees that may apply.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Delivery Delays

While Rustic Western Co. works closely with trusted shipping carriers, we are not responsible for delays caused by weather conditions, carrier issues, customs clearance, incorrect shipping information provided by the customer, or other circumstances beyond our control.

Incorrect Address Information

Customers are responsible for providing accurate and complete shipping details at checkout. Rustic Western Co. is not liable for orders shipped to incorrectly provided addresses. If a package is returned due to incorrect address information, additional shipping fees may apply to reship the order.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us at Info@rusticwesternco.com within 5 days of the expected delivery date. We will work with the shipping carrier to investigate and provide a resolution where appropriate. If you have any questions regarding shipping or delivery, please contact us at Info@rusticwesternco.com. We are committed to ensuring your order reaches you safely and efficiently.