Before You Saddle Up

Your Questions, Answered.

We believe in straight answers, honest guidance, and standing behind our word. Look through the details below, and if you still need us, reach out; we’re always ready to help.
How long does shipping take?

Orders are processed within 1–3 business days. Standard U.S. delivery typically takes 3–7 business days after shipment. Tracking details are sent once your order is on the move.

Do you ship internationally?

Yes, we ship worldwide. Delivery times vary by location and customs processing. International customers are responsible for any applicable duties or import fees.

Can I return an item?

Returns are accepted within 14 days of delivery for unused items in original condition. Contact us with your order number to begin the process.

How do refunds work?

Once your return is received and inspected, approved refunds are issued to the original payment method. Processing times depend on your bank or card provider.

What payment methods do you accept?

We accept major credit and debit cards along with secure checkout options shown at purchase. All transactions are encrypted and protected.

Can I change my order?

If your order hasn’t shipped yet, we may be able to help. Reach out as soon as possible, and we’ll do our best to assist.

How can I track my order?

Once shipped, you’ll receive a confirmation email with tracking information. Use that link to follow your delivery status in real time.

How do I contact support?

You can reach us anytime at Info@rusticwesternco.com. We’re here to provide straight answers and reliable support when you need it.