Eligibility for Returns

At Rustic Western Co., we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order. To be eligible, items must be unused, unworn, unwashed, and in their original condition with all tags and original packaging intact. Items that show signs of wear, damage, or alteration may not qualify for a return.

Non-Returnable Items

Certain items may not be eligible for return, including final sale items, gift cards, and any products marked as non-returnable at the time of purchase. For hygiene and safety reasons, some accessories may also be excluded from returns.

Return Process

To initiate a return, please contact us at Info@rusticwesternco.com with your order number and reason for return. Once your request is reviewed and approved, we will provide instructions on how to return your item. Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service, as Rustic Western Co. is not responsible for lost or undelivered return packages.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery. Include your order number and clear photos of the issue so we can review and resolve the matter promptly. If approved, we will arrange a replacement or refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange an item for a different size or product, please contact us to confirm availability. Exchanges are processed once the original item has been received and inspected.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check with your bank or credit card provider, as processing times can vary. If you still require assistance, contact us at Info@rusticwesternco.com. For any questions regarding returns or refunds, our support team is available at Info@rusticwesternco.com. We are committed to ensuring a smooth and fair resolution for every customer.